Effective from 8 October 2026
Al Aseel Documents Clearing Services (“Al Aseel”, “we”, “us”) provides typing, documents clearing, visa, licensing and attestation services in Dubai, United Arab Emirates. This policy explains what personal information we collect, why we collect it, who we share it with and what choices you have. It applies to our offices, our website alaseel.ae, and our WhatsApp, phone and email communication with you.
1. Information we collect
- Contact details: your name, phone number, WhatsApp number, email address and, for companies, the company’s name and the people we deal with.
- Identity and official documents: copies and details of passports, Emirates IDs, visas, photographs, trade licences, establishment cards, certificates and any other document needed for the service you ask for.
- Service records: the services you request, their progress, the dates involved, and notes our staff make while working on them.
- Payment records: invoices, quotations, the amounts you pay and how they were paid. We do not store your bank card number.
- Messages: what you send us by WhatsApp, email, phone or the contact form on our website, including photos and files you attach.
- Website information: our website uses cookies and the Meta Pixel to understand how visitors use it and to measure our advertising. These record technical details such as your browser, the pages you view and the advert you came from.
Most of this information comes from you. Some comes from the company that sponsors or employs you, or from a family member who asks us to act for you.
2. Why we use it
- To carry out the service you asked for, including preparing and submitting applications in your name.
- To tell you about its progress, ask for missing documents and let you know when something is ready.
- To prepare quotations, invoices, receipts and statements, and to keep our accounts.
- To answer your questions and deal with complaints.
- To meet our legal obligations in the United Arab Emirates.
- To improve our service and measure our advertising.
We do not sell your personal information, and we do not use it for anything unrelated to these purposes.
3. WhatsApp
We use the WhatsApp Business Platform, provided by Meta, to talk to customers. When you message our business number, or give us your number so that we can update you, your messages and phone number are processed by Meta to deliver them and are stored in our customer system so that our staff can help you.
We send you messages about your own requests: for example that a step is finished, that a document is missing, or that your certificate is ready to collect. If you no longer want WhatsApp messages from us, reply STOP at any time and we will stop sending them.
4. Who we share it with
- Government authorities and their portals in the United Arab Emirates and, where your service needs it, abroad. This is the purpose of most of our services: we submit your documents to the authority that issues the visa, licence, card or attestation.
- Attestation agents, translators and couriers who handle a document for the service you asked for.
- Service providers we rely on to run our business: Meta (WhatsApp), Google (email), and the company that hosts our website and customer system. They process information on our instructions.
- Authorities and advisers where the law requires it, or to protect our legal rights.
5. How we protect it
Your records are kept in a customer system on a server we control. Connections to it are encrypted, each member of staff has their own login, and staff see only what their role needs. Uploaded documents can be opened only by signed-in staff. Original documents you leave with us are logged when received and when returned. No system is perfectly secure, but we take reasonable care to protect your information against loss, misuse and unauthorised access.
6. How long we keep it
We keep your information for as long as we are providing services to you, and afterwards for the period that United Arab Emirates law requires businesses to keep their commercial and financial records. Information we no longer need is deleted or made anonymous.
7. Your choices and rights
You may ask us to:
- tell you what information we hold about you and give you a copy;
- correct information that is wrong or out of date;
- delete your information, where we are not required by law to keep it;
- stop sending you WhatsApp or marketing messages.
8. How to ask us to delete your data
Send an email to info@alaseel.ae with the subject “Delete my data”, from the email address or with the phone number we hold for you. We will confirm who you are, delete what we are not legally required to keep, and tell you when it is done, normally within 30 days. Records the law obliges us to keep, such as invoices, are kept for the required period and then deleted.
9. Children
We handle documents for children only at the request of a parent, guardian or sponsor, for services such as family visas.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
11. Contact us
Al Aseel Documents Clearing Services
LuLu Hypermarket, 1st Floor, Al Hamriya, Dubai, United Arab Emirates
Email: info@alaseel.ae
Phone: +971 4 454 1734
WhatsApp: +971 54 752 5376